Terms and Conditions

1. Introduction

These Standard Terms and Conditions (“Terms”) govern your use of the e-shop website at www.computerland.com.cy (the “Website”), operated by VD COMPUTERLAND CENTRE LIMITED, a company registered in Cyprus with its registered office at 29, Ayias Fylaxeos str., 3025 Limasol, Cyprus (“we,” “us,” or “our”). By accessing, purchasing from, or using the Website, you agree to be bound by these Terms.

2. User Registration, Sign-In, and Account Security

2.1 To access certain features, purchase products (including digital products), or access license downloads, you must register for an account by providing accurate, current, and complete information.

2.2 You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account, including all transactions for physical and digital products.

2.3 We reserve the right to reject, suspend, or terminate your account at any time, without notice, if you breach these Terms, provide false information, or engage in unauthorized or suspicious activities.

3. Products—Description, Availability, and Orders

3.1 Product descriptions and specifications for physical and digital products (including but not limited to downloadable software, access keys, license codes, and digital subscriptions) are provided on the Website. We strive for accuracy but do not warrant that all content is error-free.

3.2 All product offerings—physical and digital—are subject to availability. Digital product licenses and downloads may be limited in quantity or restricted for certain users or jurisdictions. We may modify, discontinue, or update products or their descriptions at any time without notice.

3.3 We reserve the right to limit quantities, restrict access to certain digital or physical products, and to refuse orders or service to any individual or entity at our absolute discretion.

4. Order Procedure and Cancellation

4.1 Orders for all products (including digital products) are placed by adding items to your cart and completing the online checkout process.

4.2 Before confirmation, you will receive an order summary and are responsible for verifying all details. This includes payment and delivery/email addresses for both physical and digital products.

4.3 After you submit your order, an automated acknowledgment will be sent. A binding contract is only formed upon our written order confirmation, and for digital products, upon delivery of access, download link, digital key, or activation email.

4.4 Order Cancellation by Buyer:

• To cancel an order for physical products, you must submit written notice to eshop@computerland.com.cy within one (1) hour of order confirmation.
• Orders for digital products are non-cancellable and non-refundable once delivery of the digital key, download link, or activation credential has taken place.

4.5 Order Cancellation by Seller:
We reserve the right to cancel or refuse any order at any time, including after payment. If we cancel your order, your exclusive remedy is a prompt refund for any prepaid amounts relating to the canceled portion of undelivered physical or undelivered digital products. For digital products, “delivered” means the transmission of activation credentials, download, or access information to your provided contact method.

5. Invoicing and Payment

5.1 Prices are shown in Euros (€) and include VAT where required, unless otherwise specified. This includes both physical and digital products.

5.2 Full payment is required to confirm any order (physical or digital). Payment must be made via the Website’s approved payment methods

5.3 Upon receipt of payment, we will issue a Cyprus VAT-compliant invoice for both physical and digital products to your registered email.

6. Delivery and Electronic Fulfillment

6.1 We deliver physical products to Cyprus and other regions as stated on the Website. Digital products are delivered electronically (e.g., by email, download, digital key, or online activation mechanism).

6.2 Dispatch and Delivery:

• Physical products are dispatched within three to eight (3-8) business days and delivered as per stated timelines.
• Digital products are generally available immediately upon payment confirmation. In some cases, access or license credentials may take up to three (3) business days depending on product and verification processes.

6.3 No Penalties for Late Delivery:
Delays may occur for reasons outside our control, including for digital product fulfillment if relevant third-party providers experience technical difficulties. We do not pay or accept any penalties, liquidated damages, or compensation for delays. Your exclusive remedy for late or non-delivery is order cancellation and a prompt refund for undelivered goods or digital products not yet accessed or downloaded.

6.4 Title and risk in physical products transfer to you upon delivery at your specified address. For digital products, risk and entitlement to use pass to you upon delivery of access credentials or download capability. You are responsible for securing and backing up digital products and license information, and inspecting physical goods upon receipt as per these Terms.

7. Withdrawal and Cancellation Rights

7.1 If you are a consumer, you may withdraw from your purchase of physical products within fourteen (14) calendar days of delivery, except where legal exclusions apply.

7.2 For digital products, you acknowledge and expressly consent that once delivery of a digital product (e.g., activation key, download, or access link) has commenced, your right of withdrawal is waived according to Cyprus and EU law.

7.3 To exercise withdrawal, you must give written notice to eshop@computerland.com.cy within the applicable period. Physical goods must be unused, in original packaging, and accompanied by proof of purchase. Digital products must not have been accessed, activated, or downloaded.

7.4 You are responsible for return shipping expenses for physical products, unless the goods are defective or incorrectly delivered.

7.5 Refunds will be made to the original payment method within fourteen (14) days of our receipt of returned physical goods or confirmation that the digital product was not accessed, downloaded, or activated.

7.6 Exclusions: Withdrawal rights do not apply to opened or activated digital products, unsealed software packaging, or customized digital or physical products.

8. Returns, RMA, and Refund Process

8.1 For defective or incorrect products (physical or digital), request a Return Merchandise Authorization (“RMA”) or report the digital issue by emailing eshop@computerland.com.cy within the applicable period.

8.2 For physical goods, returns require an RMA and may require evidence, such as photos, of the defect or issue. For digital products, provide full details and, where possible, error messages or screenshots.

8.3 Returns of physical goods without a valid RMA or failure to follow instructions may be refused and returned at your expense. Digital product issues must be verified by us; any refunds for digital products are given only where required by law or if we determine, in our sole discretion, that the digital product is defective or undelivered.

8.4 After inspection:

• If approved for physical products, we may, at our discretion, repair, replace, or refund the product.
• For digital products, a remedy may include new access credentials or re-issuance of license, or a refund if provision is impossible.
• Refunds, if applicable, will be processed within five (5) business days of approval. Shipping costs for non-defective returns are non-refundable. For orders with free shipping, actual shipping expenses may be deducted from your refund.

9. Product Warranty and Service

9.1 All physical products and eligible digital products are covered by applicable manufacturer warranties and Cyprus law for defects under normal use.

9.2 Warranty claims require proof of purchase and strict compliance with the manufacturer’s or our instructions. Warranty is void in cases of misuse, modification, unauthorized repair, or use contrary to instructions—for both physical and digital products.

9.3 For digital products, warranty coverage is typically limited to the initial activation and use as described in the applicable end-user license agreement (“EULA”) and does not apply to issues arising from your software environment or third-party systems.

10. Warranty Extensions

10.1 Extended warranties may be available for certain products—physical and digital—subject to specific terms and registration requirements.

10.2 Where an extended warranty’s terms conflict with these Terms, the extended warranty prevails for the relevant product.

11. User Responsibilities

11.1 You agree to use the Website and all purchased products (including software, licenses, data, and downloads) lawfully and not misuse, reproduce, share, or resell digital products or license information except as permitted.

11.2 You are responsible for your IT equipment, internet security, and for not introducing malware, unauthorized access, or violations of copyright in relation to both physical and digital product purchases.

12. Intellectual Property

12.1 All Website content (including text, images, graphics, logos, software, and digital product materials) is owned by us or our licensors and protected by Cyprus and International law.

12.2 Use of software and digital products is governed by their respective end-user license agreements (“EULA”), which you must accept. You may not copy, modify, reverse engineer, share, resell, or distribute digital content or software except as expressly permitted.

13. Links from and to Other Websites

13.1 The Website may contain links to third-party sites for your convenience. We do not control or endorse such sites and disclaim responsibility for their content or practices, including digital content or downloads provided by third parties.

13.2 You may link to our Website only in a fair and legal manner and must not misrepresent any association or endorsement. We reserve the right to withdraw linking permission at any time.

14. Personal Data, Privacy, and GDPR

14.1 We process personal data in accordance with Cyprus law and EU GDPR. Please refer to our Privacy Policy for details on your rights and our data practices regarding both physical and digital transactions.

14.2 By using the Website or purchasing products (including digital products), you consent to our collection and lawful processing of your data as described in our Privacy Policy.

15. Data Collection, Analytics, and Cookies

15.1 We use cookies and analytics tools (such as Google Analytics or others) to improve performance and user experience. See our Cookie Policy.

15.2 Data collected may include IP addresses, browser and device types, and usage statistics for both physical and digital product access.

15.3 You may adjust your cookie and analytics preferences via your browser or available opt-out mechanisms.

16. Limitation of Liability

16.1 Maximum Limitation:
To the fullest extent permitted by Cyprus law, our maximum aggregate liability to you for any and all claims, losses, damages, expenses, or causes of action (whether in contract, tort (including negligence), statute, or otherwise), arising out of, in connection with, or related to the Website, your order, or the sale, supply, use, inability to use, delivery, or performance of any physical or digital product or service, will under all circumstances be strictly limited to the total amount actually paid by you to us for the specific product or service giving rise to the claim.

16.2 Exclusion of Certain Damages:
Except to the minimum extent required by Cyprus law, in no circumstance will we be liable (whether in contract, tort (including negligence), statute, or otherwise and even if we have been advised of the possibility) for any:

• indirect, incidental, special, punitive, exemplary, or consequential loss or damages;
• loss of profit, revenue, sales, goodwill, production, anticipated savings, data, contracts, or business opportunity;
• loss or corruption of data, or costs of restoring or reproducing data or programs;
• any economic loss;
• business interruption or impairment;
• claims by third parties (other than as expressly provided for in these Terms).

16.3 High-Risk Products:
Certain products are designated as “High-Risk Products” (including but not limited to those intended for industrial, critical infrastructure, life-support, safety-critical, or data-dependent applications). High-Risk Products—including digital products—are not warranted as suitable for use in hazardous, mission-critical, or fail-safe environments. You expressly acknowledge and accept all associated risks, and irrevocably agree that our liability (including for death or personal injury, except to the extent that such liability cannot be excluded by law) in connection with such products is excluded to the maximum extent permitted by law. In any event, our liability will not exceed the actual purchase price paid for the product.

16.4 Third-Party Software and Components:
Some products (physical or digital) may incorporate, include, or interoperate with third-party software, open-source software, or third-party components (“Third-Party Software”).

• Third-Party Software is provided “as is” and subject solely to the applicable third-party license or terms.
• We make no representation, warranty, or undertaking (express or implied) as to the operation, functionality, security, compatibility, accuracy, or non-infringement of Third-Party Software and accept no liability whatsoever for any loss, damage, or claim arising out of your use, inability to use, or reliance on any Third-Party Software or its integration, update, support, or availability.
• Your sole and exclusive remedy for issues arising from Third-Party Software will be as permitted under the applicable third-party license, if any, and not against us.

16.5 Digital Products—No Guarantee:
Digital products, software, and online services are provided “as is” and “as available.” We do not guarantee uninterrupted, error-free, or secure operation, or continuous availability of digital products or services. We expressly disclaim all warranties, representations, or conditions (express or implied, statutory or otherwise), including merchantability, fitness for a particular purpose, title, non-infringement, and/or those arising from a course of dealing or trade, except to the extent not lawfully permitted to disclaim. All risk related to use, quality, performance, and results rests solely with you.

16.6 Force Majeure and Uncontrollable Events:
We are not liable for any failure to perform or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, war, civil disturbance, terrorism, cyberattacks, interruption or failure of communication or third-party services, pandemic or epidemic, labor disputes, power failures, or supplier delays.

16.7 No Liability for Penalties, Penalty Interest, or Late Deliveries:
We do not accept and shall not be liable for any penalties, liquidated damages, penalty interest, consequential losses, or compensation due to delays, failures in delivery, or non-performance for any reason except as required by Cyprus mandatory law. Your exclusive remedy in the event of late or non-delivery is order cancellation and a pro-rata refund for the undelivered portion, as detailed in these Terms.

16.8 No Liability Without Notice:
You must notify us in writing within thirty (30) days of becoming aware of any claim or potential claim concerning any product or service; otherwise, you irrevocably waive such claim and release us from all liability in connection with it.

16.9 Mandatory Legal Rights Preserved:
Nothing in these Terms will exclude or limit our liability for death or personal injury caused by our gross negligence, or fraud, or any liability that cannot be excluded or limited under Cyprus law, including your mandatory statutory consumer rights.

17. Reserve of Rights

17.1 We reserve all rights not expressly granted to you, including the right to suspend Website access, refuse or cancel orders for physical or digital products, update offerings, and pursue remedies available under Cyprus law.

17.2 We may suspend, change, or terminate Website operations or services at any time without notice or liability.

18. Buyer Escalation and Dispute Procedures

18.1 If you believe a product or service (physical or digital) is not in compliance with these Terms, you must notify us at eshop@computerland.com.cy within five (5) business days of delivery or the triggering event, with supporting details and evidence.

18.2 We will provide an initial written assessment within ten (10) business days and propose a remedy (repair, replacement, re-issuance, or refund as appropriate), which will be final unless you provide clear and compelling evidence of material error or bad faith.

18.3 If dissatisfied, you must escalate the dispute by written notice to our management within five (5) business days. If not escalated within this period, our decision is final.

18.4 Unresolved disputes will be submitted exclusively to final and binding arbitration as described in Section 19, except where non-waivable Cyprus consumer law applies.

18.5 You waive any right to class or group actions or injunctive relief, except to the extent strictly required by law and not waivable.

18.6 Our total liability and your remedies are as described in these Terms and applicable law.

18.7 For disputes concerning personal data, you may complain to the Office of the Commissioner for Personal Data Protection of Cyprus or your local EU supervisory authority, in addition to other contractual remedies.

19. Dispute Resolution and Arbitration

19.1 Except as required by mandatory law or regarding personal data rights under GDPR, any unresolved dispute relating to these Terms, orders, or products (physical or digital) is subject to final and binding arbitration at the Cyprus Arbitration and Mediation Centre in Nicosia, Cyprus, in Greek only, before a single arbitrator appointed by us under the Centre’s rules in force.

19.2 Nothing in this section limits your right to submit personal data complaints to the relevant authority, or your rights under Cyprus consumer law to access courts for non-arbitrable or statutory claims.

20. Governing Law

These Terms are governed exclusively by the laws of the Republic of Cyprus. Any claims not resolved by arbitration or not arbitrable by law are subject to the exclusive jurisdiction of the Cyprus courts.

21. Notices

All notices under this Agreement must be given in writing and delivered either (a) by email to eshop@computerland.com.cy, or (b) by registered mail to our registered office address at 29, Ayias Fylaxeos str., 3025 Limasol, Cyprus.

A notice sent by email will be deemed received 24 hours after the time and date it was sent, provided no delivery failure notification is received. A notice sent by registered mail will be deemed received seven (7) business days after the date of posting.

If a party changes its contact details for notices, it must notify the other party in writing as soon as reasonably practicable.

This clause does not prevent the service of proceedings or other documents required to be served by law in any other manner permitted by law.

22. Amendments

We may update these Terms at any time. Changes are effective upon posting on the Website. Continued use of the Website or digital services after posting signifies your acceptance.

23. Severability

If any part of these Terms is found invalid or unenforceable, the remainder will continue in full force and effect.

24. Entire Agreement

These Terms, together with referenced policies and agreements, are the entire agreement between you and us for your use of the Website and purchase or download of physical and digital products.

Last updated: 24/04/2025